Privacy policy

Effective Date: 03/10/24

At The DW Glove (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our products and services.

Please read this policy carefully to understand how we handle your personal data. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal data:

1.1 Personal Information

When you make a purchase or interact with our website, we may collect the following information:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (credit card details, PayPal, etc.)
  • Order history and preferences

1.2 Technical Information

We automatically collect information about your device and how you use our website, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited on our website
  • Time and date of visit

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders
  • To communicate with you regarding your order status, customer service inquiries, and promotional offers (with your consent)
  • To improve our website and customer experience by analysing user activity
  • To comply with any legal obligations or regulatory requirements
  • To prevent fraud and maintain the security of our website

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your personal data with third-party service providers who assist in processing payments, fulfilling orders, delivering products, or managing our website. These providers are only allowed to use your information to perform services on our behalf and are required to protect your personal data.

3.2 Legal Requirements

We may disclose your personal data if required by law or in response to valid requests from public authorities.

4. Your Data Protection Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete personal data.
  • Erasure: Request that we delete your personal data, subject to certain conditions.
  • Restriction of Processing: Request that we limit the processing of your personal data in certain circumstances.
  • Data Portability: Request a copy of your personal data in a machine-readable format to transfer to another service provider.
  • Withdrawal of Consent: If we rely on your consent to process your personal data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including the fulfilment of orders, legal obligations, and the resolution of disputes. When no longer needed, your data will be securely deleted or anonymised.

6. Security

We take reasonable precautions to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no online data transmission or storage method is 100% secure, and we cannot guarantee the absolute security of your personal data.

7. Cookies

Our website uses cookies and similar technologies to enhance user experience, analyse website traffic, and target advertising. Cookies are small files stored on your device that allow us to recognise your preferences. You may control or delete cookies through your browser settings. However, blocking cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the revised date listed at the top. We encourage you to review this policy periodically to stay informed of how we protect your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

The DW Glove
Make Space Self Storage, 3 Radford Way, Billericay, Essex, CM12 0DX
Email: INFO@THEDWGLOVE.COM